Privacy Policy

1. Introduction

OrderPilot ("Company," "we," "us," or "our") operates www.myorderpilot.com ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website and SMS text messaging services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using OrderPilot, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. What Data Do We Collect?

We collect the following categories of information:

2.1 Information You Provide Directly

• Phone Number: Your mobile phone number to enable SMS text messaging communications
• Name: Your name for customer support
• Order Information: Details about orders placed, including items, quantities, delivery addresses, and order status
• Payment Information: Receipt of your transaction (processed securely through third-party providers)
• Communication Preferences: Your preferences regarding SMS messages and notification frequency

2.2 Information Automatically Collected

• Device Information: Your mobile device type, operating system, and unique device identifiers
• Usage Data: Interactions with our Website and SMS communications, including dates, times, and content of messages
• Log Information: IP addresses, browser type, access times, and pages visited

2.3 Information from Third Parties

• Service Providers: Information shared by payment processors and SMS delivery providers (Twilio)
• Analytics Providers: Aggregated and anonymized data from analytics services

3. How Do We Use Your Information?

We use the information we collect for the following purposes:

1. Service Delivery: To process, fulfill, and deliver your orders
2. SMS Communications: To send you a single, one-time secure payment link by text after you place a food order by phone and give verbal consent on the call
3. Account Management: To maintain your account, process transactions, and respond to inquiries
4. Service Improvement: To analyze usage patterns, enhance our Website and SMS services, and troubleshoot technical issues
5. Compliance: To comply with legal obligations, enforce agreements, and protect against fraud
6. Security: To detect, investigate, and prevent fraudulent transactions, abuse, and security incidents

4. Will Your Information Be Shared With Third Parties?

Your data is shared ONLY with the following trusted service providers who assist us in operating our Website and delivering services:

• Twilio (SMS Provider): We use Twilio to deliver SMS text messages. Your phone number is shared with Twilio solely to enable SMS delivery. Twilio is bound by strict confidentiality agreements.
• Payment Processors: Payment is done via third-party payment processors to process transactions. We do not store or have access to any sensitive payment information.
• Web Hosting Provider: Your Website data is hosted by our service provider who maintains our servers.
• Analytics Services: Aggregated, anonymized usage data may be shared with analytics providers.

These service providers are contractually obligated to use your information solely to provide the services we request and are prohibited from sharing or using your information for any other purpose.

Legal Compliance

We may disclose your information if required by law, court order, or government request.

5. How Do We Protect Your Information?

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Access Controls: Access to personal information is restricted to authorized employees and contractors
• Data Minimization: We collect and retain only the information necessary to provide our services
• Secure Storage: Personal information is stored in secure, password-protected databases

However, no security system is impenetrable. While we take reasonable precautions to protect your information, we cannot guarantee absolute security. You acknowledge the inherent risks of internet transmission.

6. How Long Do We Retain Your Data?

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 3 years after account closure for tax and legal compliance
• Transaction Records: Retained for 7 years as required by law
• SMS Communication Logs: Retained for 1 year for service quality and dispute resolution

Upon request, we will delete your data, unless we are legally required to retain it.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can update or correct inaccurate information
• Right to Deletion: You can request deletion of your personal information (subject to legal requirements)
• Right to Opt-Out: You can opt out of SMS communications at any time (see Section 8)
• Right to Data Portability: You can request your data in a portable format

To exercise these rights, please contact us at support@myorderpilot.com.

8. SMS Text Message Communications & Opt-Out

OrderPilot sends a single, one-time text message containing a secure payment link after you place a food order by phone and give verbal consent on the call. This is a transactional message only — we do not send marketing or recurring messages. Message frequency is one message per order, sent only when you request it on the call.

You may withdraw consent to SMS communications at any time by:

• Texting STOP to +17273001731 to opt out
• Texting HELP to +17273001731 for more information about SMS options

After you opt out, we will no longer send you SMS messages, except for legally required notifications about your account or orders.

Important Note: You acknowledge that SMS messages are subject to standard carrier message and data rates. Contact your carrier for details regarding any charges that may apply.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us remember your preferences and improve functionality.

• Necessary Cookies: Required for Website functionality
• Preference Cookies: Retain your communication and display preferences
• Analytics Cookies: Help us understand how visitors use our Website

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

10. Children's Privacy

OrderPilot is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will promptly delete such information and terminate the child's account.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the revised Privacy Policy on our Website and updating the "Effective Date" at the top of this document.

Continued use of our services following notification of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to all privacy requests within 30 days in accordance with applicable laws.

Thank you for trusting MyOrderPilot with your personal information. Your privacy is our priority.